Meta Verified Tech Provider

Run your business on WhatsApp without losing leads

A secure WhatsApp business platform for shared team inboxes, official Cloud API campaigns, AI-assisted replies, drag-and-drop chatbots, CRM follow-ups, product catalogues, orders, and performance reports.

Shared team inbox
AI replies and chatbots
Campaigns, CRM and orders
WhatsApp CRM dashboard with shared inbox, campaigns, automation and reports

WhatsApp business operating system

Everything your business needs after a customer says hello on WhatsApp.

Capture the enquiry, book appointments or rooms, schedule pickups and meetings, automate payment and renewal reminders, manage inventory and orders, collect payments, and measure outcomes. One dashboard replaces scattered phones, paper diaries, screenshots, and guesswork.

Stop missing leads

Every WhatsApp chat can be captured, assigned, prioritized, followed up, and measured so hot enquiries do not disappear in staff phones.

Run support as a team

Agents work from a shared inbox with saved replies, private notes, tags, SLA timers, CSAT, collision warnings, and manager monitoring.

Manage many WhatsApp lines

Connect multiple WhatsApp phone number IDs or WABAs, assign them to branches or departments, and keep a default fallback when no team account is assigned.

Built for real businesses, not just bulk sending.

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Official WhatsApp Cloud API setup for compliant business messaging.

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Guided Meta connection with credential validation, encrypted token storage, automatic webhook subscription, scheduled phone-number health checks, reconnection support, actionable diagnostics, and a coexistence prerequisite check.

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Multiple WhatsApp profiles and WABAs under one merchant account with campaign sender selection, branch or department assignment, default-account fallback, and inbound routing by phone number ID.

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Personalized template campaigns with delivery, read, failed, opt-in, cooldown, credit, and retry controls.

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In-dashboard Utility, Marketing, and guided Authentication OTP template authoring with drafts, previews, direct Meta submission, approval refresh, and rejection feedback.

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Grounded AI replies retrieved from approved documents and websites, with source citations, confidence checks, answer review, and human handoff.

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Drag-and-drop chatbot flows for FAQs, bookings, lead capture, product enquiries, and support triage.

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Drag-and-drop native WhatsApp Flows with text, choice and date fields, validation, encrypted data exchange, immutable version management, Meta publishing, response capture and standard or custom CRM-field mapping.

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CRM stages, next follow-up dates, revenue attribution, conversation insights, PDF/CSV/XLSX exports, and manager visibility.

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Trackable QR and Click-to-WhatsApp links for posters, packaging, websites, social posts, Status creatives, and Meta ad setup, with chat, order, and revenue attribution.

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Automatic per-order payment links using the merchant payment provider URL, with order references, totals, currency, and customer details.

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Smart appointments and reminders with resources, working hours, capacity, conflict prevention, customer confirmation, cancellation, rescheduling, and no-show follow-up.

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Inventory quantities, low-stock warnings, auditable stock movements, cash and digital payment records, printable invoices, and receipts.

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Merchant-isolated campaign and reminder queues with shared WhatsApp rate controls, so scheduled service messages do not take over campaign workers.

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Database-level PII encryption with phone numbers, emails, and IDs masked for non-owner users.

Best for

Clinics Schools Hotels Retail shops Restaurants Parcel delivery Real estate SACCOs Salons Online stores Service teams Insurance

If your customers already ask questions, request prices, book services, confirm payments, or follow up through WhatsApp, this platform helps your team respond faster and your owner see the full picture.

Start managing WhatsApp professionally

The universal add-on

Smart appointments, deadlines, renewals, and reminders—inside WhatsApp.

Someone needs to show up, pay, submit a document, collect an order, renew a policy, or receive a delivery—and people forget. Create a timed record, assign a doctor, teacher, driver, room, desk, vehicle, or branch, prevent conflicts, and automatically follow up before or after it is due.

Clinics & hospitals

Book patients, collect pre-visit intake, remind them 24 hours and 1 hour before, and follow up after a no-show.

Schools & universities

Offer parent-meeting slots and send fee, exam, registration, and document-deadline reminders.

SACCOs, banks & insurance

Follow up repayments, contributions, KYC documents, meetings, premiums, and policy renewals.

Retail & online stores

Notify shoppers when stock returns and recover abandoned orders with payment-aware follow-up.

Hotels & service businesses

Reserve rooms, facilities, or staff time and let customers confirm, cancel, or request another time.

Logistics & franchises

Coordinate pickup and delivery slots, driver check-ins, branch resources, and failed-delivery follow-up.

From promotion to paid order

Turn QR codes, social posts, Status creatives, and Click-to-WhatsApp ads into measurable conversations.

Create a tracked WhatsApp entry link and downloadable QR code, attribute the contact and order to the campaign, send the merchant’s configured payment link, and use secure provider callbacks to show the order as paid, failed, or refunded.

WhatsApp Status publishing remains manual because the official Cloud API does not currently expose ordinary Status-post publishing. Click-to-WhatsApp ad placement and billing remain in the merchant’s Meta ad account.

Responsible messaging

Built-in safeguards reduce risk; they cannot promise immunity from Meta enforcement.

The platform uses the official Cloud API and records consent evidence, opt-in and opt-out events, topic and frequency preferences, language and quiet hours. It also enforces approved-template campaigns, the 24-hour service window, recipient validation, cooldowns, daily limits, and delivery-failure tracking.

Merchants remain responsible for valid consent, relevant content, accurate offers, prohibited-goods rules, privacy law, and keeping block and report rates low. Meta may restrict any account that violates its policies or develops persistently poor quality.

New operational intelligence

Automate with evidence, monitor account health, and coach every customer conversation.

Guided Meta connection

Validate credentials, protect tokens, subscribe webhooks, monitor number health, diagnose failures and preflight coexistence requirements before Meta makes its final decision.

Explore this capability →

Native WhatsApp Flows

Visually build versioned lead, booking, quotation and survey forms with encrypted data exchange, then map responses into CRM fields.

Explore this capability →

Grounded AI with citations

Upload approved documents or index websites, retrieve relevant passages, cite the source used, and hand uncertain answers to a person.

Explore this capability →

Consent & WABA health

Keep consent evidence and customer preferences together while monitoring number quality, messaging limits, templates, webhooks, and account health.

Explore this capability →

Agent quality coaching

Score responsiveness, resolution, reliability, empathy, follow-up, compliance, and outcomes with explainable evidence and manager review.

Explore this capability →

Industry-aware onboarding

Select your business type once; start with a workspace designed for it.

Registration can automatically install industry groups, contact fields, quick replies, template drafts, starter flows, and ready-made appointment or reminder types. Packs are available for hotels, parcel delivery, restaurants, ecommerce, clinics, schools, real estate, salons, logistics, SACCOs, insurance, and more—and can be changed or reinstalled later.

Parcel delivery accounts also receive shipment records, secure public tracking links, generated tracking numbers, pickup and destination details, delivery stages, rider details, payment status, proof-of-delivery links, and optional WhatsApp status notifications.

Ready for complex organizations.

Model boards, directorates, campuses, branches, classes, streams, departments, service desks, regions, and teams. Each unit can inherit the parent WhatsApp account or use its own number, while owners keep central visibility.

Schools

Classes, streams, parent groups, admissions, accounts, transport, exams, and performance enquiries with role-aware access.

Hospitals

Branches, clinics, departments, doctors, appointments, lab desks, pharmacy, billing, and patient follow-up.

SACCOs & banks

Branches, loan desks, member services, collections, savings products, approvals, and audited member communication.

Government agencies

Directorates, departments, regional offices, public enquiries, service requests, escalations, and manager monitoring.

Franchises

Head office, regions, branches, store teams, brand lines, complaints, promotions, and branch-level reporting.

Universities

Campuses, faculties, departments, courses, student support, admissions, finance, and alumni communication.

WhatsApp survey automation

Turn every order, visit, or support chat into measurable customer feedback.

Create multi-question surveys, ask ratings, collect delivery or service feedback, capture comments, route unhappy customers to managers, and see analytics by question from the same WhatsApp platform, even when the client has several WhatsApp numbers or WABAs.

Post-purchase ecommerce surveys
CSAT and service recovery
Branching question flows
Multi-number survey routing
Question-level analytics
Build WhatsApp surveys

Flow maker

Ecommerce post-purchase survey

Live analytics
Start
Ask
Route
Measure
Step 1

Trigger

Customer replies “feedback”

→
Step 2

Rating

Rate your order 1-5

→
Step 3

Follow-up

Delivery, quality, support

→
Step 4

Analytics

Scores, trends, comments

4.6

Avg rating

18

Needs follow-up

1,248

Responses

Connect WhatsApp to the tools you already use.

Push WhatsApp orders, leads, and customer activity to ecommerce, CRM, Google Sheets, Zapier, n8n, payment, delivery, and internal business workflows.

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WhatsApp business platform questions

Answers for owners comparing WhatsApp CRM, shared inbox, campaigns, automation, AI support, and official API messaging.

WhatsApp business solutions

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WhatsAppBox is operated by My-Conect Enterprise, registered in Kenya (BN-9PCKJ599).